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Variance Reduction International (VRI)

VRI
Manifesto

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WE ARE CERTIFIED

PROCESS HACKERS™

We Take Control of Our Process – We Start Without a Solution.

WASTE is a Four-Letter Word. And VARIATION is our Middle Name.

Let Us Help You Transform Your Business.

Making your process better, faster, safer, and lower cost.
We are uncovering better ways of process improvement and problem-solving by doing it and helping others do it. Through this work we have come to value:

People & engagements over processes and tools

Working solutions over perfect solutions

Critical and creative thinking over analytical thinking

Responding to change over following a plan

That is, while there is value in the items on the right, we value the items on the left more.

Principles

of a Certified Process Hacker

As a Certified Process Hacker, I am always on the lookout for ways to achieve operational excellence and lean performance.

The best way to achieve these goals is to constantly be on the lookout for ways to streamline processes, reduce variation, and eliminate wasted effort.

I believe that every process can be improved, and that it is our duty as Process Hackers to identify those improvements and make them happen.

I am a Certified Process Hacker. I have principles. I achieve operational excellence and lean performance. Here they are:

1) Focus on the customer

The customer is always right. Until they're not. But even then, their Delight is our top priority. This means we go to great lengths - even bending or breaking the rules sometimes - to make them happy. Because their satisfaction is what keeps us in business.

2) Eliminate waste

Any activity that doesn't directly lead to the customer's Delight is wasted effort, and should be eliminated. This includes things like unnecessary steps in a process, duplicate work, waiting time, and anything else that doesn't contribute value from the customer's perspective.

3) Streamline processes

We are constantly looking for ways to make our processes more efficient, so that we can deliver the customer's Delight faster and with less effort. This includes automating repetitive tasks, simplifying decision trees, and removing anything that gets in the way of a quick and easy resolution.

4) Improve quality

We strive for perfection in everything we do, because our customers deserve the best. This means constantly evaluating our performance and making adjustments to ensure that we are meeting or exceeding their expectations.

5) Foster collaboration

We know that two heads are better than one, so we encourage teamwork and open communication. This allows us to share knowledge and ideas, so that we can all learn and grow together.

6) Encourage innovation

We believe that there is always room for improvement, so we are always looking for new ways to do things. This means challenging the status quo and thinking outside the box to find creative solutions to problems.

7) Drive results

We are driven by results, not by activity levels. This means that we focus on those actions that will have the biggest impact on our customers' Delight. And we measure our success by how much we improve their experience, not by how much work we do.

8) Improve quality

We strive for perfection in everything we do, because our customers deserve the best. This means constantly evaluating our performance and making adjustments to ensure that we are meeting or exceeding their expectations.

Build Your Capability

Ready to transform your business to Operational Excellence with Lean Six Sigma and Continuous Process Improvement? We can help you 10x your capability to learn and execute Lean Six Sigma and Continuous Improvement. Our approach is unique – we use our proven Success Blueprint Systems to build your capability to execute change, every time. Our team has the expertise and experience to get you there quickly and effectively, and our clients have seen incredible results! Imagine what you could do with that kind of expertise power at your fingertips. Book a free consultation today to start building your capability to transform businesses.

LIMITED

AVAILABILITY

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